Terms and Conditions
Review the terms of use of our site and services.
Welcome to Noroeste USA! We are glad you chose to travel with us. Below, we present the terms and conditions that govern the transportation contract between the Client/Passenger and Noroeste USA. By purchasing your ticket, you accept and agree to the following clauses, as well as the fare table in effect at the time of ticket issuance.
Noroeste USA will not refuse to provide transportation based on race, color, national origin, religion, gender, or ancestry.
Travel Ticket
Data verification: Upon issuing [and signing the ticket], it is the Passenger's responsibility to verify that all information (dates, times, destinations, and prices) is correct and matches their request. Purchasing the ticket implies acceptance of these clauses.
Personal and non-transferable ticket [depending on the company]: The ticket is personal and non-transferable and will be the only valid proof for traveling on the indicated date and time.
Duplicate ticket: In case of ticket loss, the Passenger may request a duplicate, incurring a fee of USD $XX for reprinting.
Changes and cancellations: Changes, postponements, and cancellations are accepted up to 3 hours before the scheduled departure time, with a cost of XXXX per ticket. The physical ticket must be presented for any modification.
Rescheduling: Noroeste USA, LLC allows tickets to be rescheduled for [round trips with open dates] up to XX days after the initial travel date. If the ticket is not used on the new date, it will be void and invalid.
Refund policy: Refunds or money returns are not offered. Only postponements or rescheduling are allowed under the mentioned conditions.
Identification for purchases: To complete a phone purchase, the cardholder must present the used card and an ID. Otherwise, the ticket will not be issued, and a penalty of XXX will apply, along with requiring a new payment.
Prohibited Practices
All purchases made by customers must be for real passengers, with their consent, intending to travel the reserved route. Accordingly, the company prohibits fraudulent, fictitious, duplicate, and impossible/illogical reservations, which include but are not limited to:
Completing a reservation/purchase with a payment method obtained illegally, such as a stolen credit or debit card.
Obtaining or using another customer's identity (without their knowledge or consent) to fraudulently cancel their ticket reservations and claim a refund.
Booking/purchasing a ticket in another person's name without their consent.
Booking duplicate or impossible/illogical trips: for example, multiple trips for the same passenger at approximately the same time (i.e., trips a passenger could not physically complete), multiple trips for the same passenger departing from the same city on the same date, or any multiple booking with conflicting or overlapping itineraries (such as departures for the same passenger from multiple cities at the same time).
If such practices are detected, the company reserves the right to take any of the following actions without prior notice to the customer:
Cancel such ticket reservations and/or any misused voucher related to such ticket reservations.
Provide no refund for such ticket reservations/purchases.
Blacklist the customer to prevent them from making future reservations with or through Las Vegas Shuttles and/or shuttle/bus operators.
Denial of Transportation
The company may refuse to transport any passenger or may remove any passenger for the comfort or safety of the passenger, for the comfort or safety of other passengers or employees, or to prevent harm to property, its passengers, or employees. For example, it may refuse to transport or remove passengers in any of the following situations:
Whenever necessary to comply with any applicable law, regulation, or government directive or request, or when deemed advisable at the company's sole discretion, due to weather or other conditions beyond the company's control, including acts of God, strikes, civil unrest, pandemics, embargoes, wars, and other similar force majeure events.
When a passenger refuses to present valid identification when requested.
When a passenger does not comply or refuses to comply with any of the company's rules or any provision of these Terms.
When a passenger violates or refuses to comply with the rules or any of the terms and conditions.
When the passenger provides government-issued photo ID that does not match the information on the passenger's ticket.
When the passenger's behavior is disorderly, abusive, violent, or illegal, or the passenger appears intoxicated or under the influence of drugs.
When the passenger carries alcohol, drugs, weapons, or other prohibited items on the bus (including storing such items under the bus).
When the passenger smokes onboard the bus.
When the passenger is barefoot.
When the passenger interferes with the activities of staff or the bus or does not obey instructions from any staff or bus member.
When the passenger has a contagious illness that could be transmissible to others during the normal course of travel on a shuttle or bus.
When the passenger cannot sit in a seat with the seatbelt fastened (unless moving to/from the onboard restroom), to the extent that the shuttle or bus is equipped with seatbelts.
When the passenger refuses to follow reasonable instructions given by the company or bus crew members.
When the passenger's behavior may be dangerous or poses a risk of harm to themselves, the driver, the bus crew, other passengers, or the bus and/or company property, or to the property of other passengers.
When the passenger is gravely ill unless they provide written permission from a doctor stating they are not a health or safety risk to themselves or others and are capable of traveling safely, either alone or with an accompanying caregiver.
When the passenger violates any applicable law or regulation.
Passengers denied transportation or removed from the bus terminal due to any of the above situations will not be entitled to any refund, compensation, or substitute/return transportation of any kind.
Travel Rates
Fare changes: Ticket prices may change without prior notice.
Promotions and discounts: Discounts and promotions cannot be combined or accumulated.
Currency: All fares are expressed in U.S. dollars (USD) unless otherwise stated.
Luggage
Luggage allowance: Each Passenger is entitled to carry 2 suitcases weighing up to 80 pounds each per adult ticket.
Excess luggage: Any item that does not meet standard specifications, such as boxes or bulky items, will be considered excess luggage. This excess will only be accepted if space is available on the bus and will be subject to additional charges.
Carry-on luggage: One piece of carry-on luggage (backpack, bag, or briefcase) with a maximum weight of XX is allowed. [Traveling with cardboard boxes or laundry sacks is not permitted.]
Luggage liability: Noroeste USA, LLC is not responsible for undeclared valuables or luggage lost without a tag.
Documentation and security: Each Passenger is responsible for taking care of their own luggage during customs. The transportation of weapons, illegal drugs, and prohibited items is strictly prohibited.
During the Trip
Luggage placement: Carry-on luggage must be stored in overhead compartments or under the seat to avoid blocking passageways.
Behavior rules: All passengers must remain seated until the driver indicates they may disembark. Smoking is prohibited on Noroeste USA, LLC buses and offices.
Seat changes: Changes in the bus or seat number may occur, and our staff will inform passengers to ensure the best possible service.
Boarding Process
Authorized terminals: Boarding and disembarking will only take place at authorized terminals. Passengers are advised to arrive at least 1 hour before departure to facilitate the process.
Required documentation: At boarding, passengers must present their travel ticket and a valid ID.
Minors
Child fares: Children up to 6 years old are entitled to a reduced fare when traveling with an adult. This is valid at our offices and terminals. Children aged 7 and older must pay the full fare.
Documentation for minors: When purchasing tickets for minors, a birth certificate or passport must be presented to verify their age.
Minor accompaniment: Passengers under 18 years old cannot travel alone without a notarized consent letter from their parents.
Adults
Senior discounts: Passengers over 60 years old are eligible for a XXX discount upon presenting identification at the time of purchase.
Travel conditions: Passengers under the influence of alcohol or drugs will not be allowed to travel. The company reserves the right to deny service to passengers who fail to comply with these rules.
Health and Safety
Health regulations: All passengers must comply with current health and safety regulations. This includes wearing masks when required and following staff instructions.
Emergency protocols: In case of an emergency, established evacuation procedures will be followed. Passengers are encouraged to pay attention to the driver's instructions.
Complaints and Claims
Complaint procedure: If you wish to file a complaint or claim, it must be done within 24 hours after the trip has ended. Complaints can be submitted through our website or at our offices.
Conflict resolution: Noroeste USA, LLC is committed to resolving any conflict fairly and equitably. If an agreement cannot be reached, the matter may be referred to the appropriate jurisdiction.
Service
Schedules and changes: Schedules are local and subject to change. Noroeste USA, LLC is not responsible for delays caused by factors beyond its control.
Internet coverage: Internet connectivity is provided, although its availability in all areas is not guaranteed.
Responsibility
Liability limitation: Noroeste USA, LLC will not be held liable for indirect damages, losses, or expenses resulting from delays, cancellations, or any other inconveniences that may occur during the trip.
Liability waiver: The passenger releases Noroeste USA, LLC from all liability in cases of force majeure that prevent the fulfillment of the transportation service.
Privacy Policy
Data protection: Noroeste USA, LLC does not sell or share personal information with third parties, except when necessary for payment processing or legal compliance.
Use of information: Personal information is used solely to enhance your travel experience and respond to your requests.
Errors and Omissions
Error correction: Noroeste USA, LLC reserves the right to correct errors or omissions in price and fare information, as well as any other aspects of the services offered. In case of discrepancies, the most recent and verified information will prevail.
Error notification: If an error is discovered after purchase, the passenger will be notified and given the option to cancel or modify their ticket.
Website Terms of Use
Access and use: Accessing and using our website implies acceptance of these terms. Unauthorized use of website content, such as reproduction, distribution, or modification, is prohibited.
Online security: Noroeste USA takes measures to protect user information security. However, please note that no method of Internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
Website modifications: Noroeste USA reserves the right to make changes and improvements to its website at any time without prior notice.
Permitted Items on the Bus
Allowed items: Items such as books, electronic devices, pillows, and blankets are permitted. These must be reasonably sized and not interfere with other passengers' comfort.
Food and beverages: The consumption of non-alcoholic food and drinks is allowed on the bus as long as no waste or mess is created.
Prohibited Items
Prohibited objects: Sharp objects, explosives, illegal substances, weapons, and any item that could endanger other passengers' safety are prohibited.
Inappropriate behavior: Violent behavior, threats, harassment, and any actions that disturb other passengers' peace and well-being are prohibited.
Inappropriate behavior: Violent behavior, threats, harassment, and any actions that disturb other passengers' peace and well-being are prohibited.
In Case of Emergency
Emergency procedures: In case of an emergency, the driver will provide clear instructions on how to proceed. All passengers must follow safety directions and cooperate in evacuation if necessary.
Emergency equipment: Buses are equipped with safety and first aid kits. If needed, the driver should be informed immediately.
Disposition of Unclaimed Packages
Unclaimed packages: Any package that is not picked up or claimed within XXX (xx) days from the arrival date at the designated pickup location will be subject to disposition in accordance with this Provision.
Notification process: If a package remains unclaimed after xxx (x) days, the company will attempt to notify the sender and recipient using the contact information provided at the time of booking/purchase. This notification will serve as a final reminder to collect the package within an additional period of xx (x) days. After this additional xx (x) day period, if the package remains unclaimed, the company reserves the right to dispose of the package in accordance with the terms set forth in this document.
Package disposition: Any package not claimed within xx (xx) total days from the arrival date (including the two-day notification period) will be considered abandoned and may be disposed of at the sole discretion of the company. Disposal may include, but is not limited to: destruction, donation, or other means of elimination without compensation or liability to the sender, recipient, or any third party.
No refunds or compensation: By accepting these Terms, customers acknowledge and agree that once a package is disposed of, they waive any claims to the contents of the package and are not entitled to refunds, reimbursements, or compensation for the value of the package or its contents.
Exemptions and special conditions: If the sender or recipient contacts the company within the first xx (xx) days of the package's arrival to request an extension for pickup, the company may, at its discretion, allow an extension of up to xx (x) additional days. Such extensions must be explicitly approved in writing by the company and may be subject to additional storage fees. Upon expiration of any granted extension period, the package will be subject to disposition as described in this policy.
Liability waiver: The company shall not be held liable for any loss or damages resulting from the disposition of unclaimed packages as described. The customer waives all rights to pursue legal claims or seek compensation related to the disposition of unclaimed packages.